The Party Rental Process
Here you will find a list of our most commonly asked party rental questions and answers. We understand that this is a partial list, and you may not find what you're looking for. If that's the case, please call us at (919) 884-6222 and we will happy to assist you with answers to your questions.
Click on the Blue question bars below to open the answer to that question.
Click on the Blue question bars below to open the answer to that question.
Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Yes, Most of Wake County, Durham County and Johnston County is included but once again please be aware of possible travel fees. Please call our office for a current travel quote.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
No. The jump should be clean when you get it. Big Bounce Party Rentals LLC cleans and disinfects after every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
If you cancel prior to your rental you will be given a rain-check that is good for 1 year.
WEATHER: If the weather turns bad, there is no fee to cancel as long as you inform us before we set up. If you were required to pay a down payment, the amount will be saved as a rain check available for credit within 1 year, in your name.
Once we have set up, we have to pay our employees for their hard work and therefore we require full payment regardless of use.
Note: Unless, the weather is so bad as to risk our equipment, we leave the decision up to you since your area might not be affected by weather conditions as much as another. Our main safety concern is wind. When winds go higher than approx. 20 MPH, jumps become unsafe regardless of our tie down methods.
WEATHER: If the weather turns bad, there is no fee to cancel as long as you inform us before we set up. If you were required to pay a down payment, the amount will be saved as a rain check available for credit within 1 year, in your name.
Once we have set up, we have to pay our employees for their hard work and therefore we require full payment regardless of use.
Note: Unless, the weather is so bad as to risk our equipment, we leave the decision up to you since your area might not be affected by weather conditions as much as another. Our main safety concern is wind. When winds go higher than approx. 20 MPH, jumps become unsafe regardless of our tie down methods.
Yes all orders REQUIRE 25% Down payment. Down payments are NON refundable. If you cancel prior to your rental you will be given a rain-check that is good for 1 year.
Most of our jumps are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), asphalt, concrete and indoor locations (Gyms, Churches, etc.).
Sorry, we CANNOT set up on ANY type of ROCKS OR ROUGH SURFACES as the constant rubbing will wear through the tarps and vinyl inflatables..
Sorry, we CANNOT set up on ANY type of ROCKS OR ROUGH SURFACES as the constant rubbing will wear through the tarps and vinyl inflatables..
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
